Carpet Repair Privacy Policy
This privacy policy outlines how Carpet Damage Limitation uses and protects any information you provide when using this website or contacting us about our services. We are dedicated to ensuring your privacy is protected in compliance with data protection regulations. If we ask for certain information that can identify you when using this website, rest assured it will only be utilized according to this privacy policy.
We may update this policy periodically, and you can revisit this page at your convenience to stay informed about any changes and how your data is being used. This policy was last updated on 02/06/2026.
What data do we collect?
We may collect the following information:
· Your name
· Your phone number and email address
· Your address
· Pictures of damage to your carpet
· Your comments about your carpet and our services
What do we do with the information we gather?
We require this information to understand your needs and provide you with the best possible service, including arranging an appointment for your carpet repair, enabling our technician to attend to the repair, and contacting you regarding payment.
We may hold and use the information you provide for the following reasons:
· Internal record keeping
· To improve our services in the future
· To create website content, social media posts, and blog articles about our services—while ensuring that private information such as names, addresses, or contact details are not disclosed.
How do we keep your data safe?
We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard the information we collect online, adhering to data protection best practices.
This information is not shared with any third party. We will not sell, distribute, or lease your personal information unless we have your permission or are required by law. We will not use your personal information to send you promotional information about third parties.
When publishing content based on the repairs we have conducted in your home, no details will be provided that could reveal your identity or link the repair or your review to your name, address, or contact details.
How do we use cookies?
A cookie is a small file that requests permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or informs you when visiting a specific site. Cookies allow web applications to respond to you as an individual, tailoring operations to your preferences by gathering and remembering information.
We use traffic log cookies to identify which pages are being utilized. This helps us analyze data about web page traffic and improve our website to better serve customer needs. We only use this information for statistical analysis, and the data is subsequently removed from the system.
Overall, cookies enhance your website experience, allowing us to monitor which pages you find useful. A cookie does not provide us access to your computer or any information about you, except the data you choose to share. You can choose to accept or decline cookies.
How do we comply with GDPR?
We strive to fully comply with current GDPR compliance guidelines. Under Chapter 3 of the GDPR, you have the following eight rights, which we respect in our data protection practices:
1. The right to be informed – we clearly communicate what information we are processing, why, and who else may receive the data.
2. The right of access – our Data Protection Officer can provide you with a copy of the information we hold about you at any time.
3. The right to rectification – we will correct or amend any data we hold about you if you notify us of inaccuracies.
4. The right to erasure – we will delete personal data if it is no longer necessary or if you withdraw consent for us to retain it.
5. The right to restrict processing – you can request us to halt the processing of your data.
6. The right to data portability – our Data Protection Officer can provide you with your information in a structured, commonly used, machine-readable format.
7. The right to object – you can object to any further processing of your data.
8. Rights concerning automated decision making and profiling – we will not subject you to decisions based solely on automated processing.
How can you access or amend your data?
You may request details of the personal information we hold about you by contacting our Data Protection Officer, Hannah Nicol, at 07774 62 58 59, or by emailing carpetdamagelimitation@gmail.com. If you would like a copy of your information or believe any of it is incorrect or incomplete, please contact us at your convenience. We will promptly correct any inaccuracies or provide you with a copy of the information upon your request.
