Our Privacy Policy
This privacy policy sets out how Carpet Damage Limitation uses and protects any information that you provide when you use this website or when you contact us regarding our services. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.
We may change this policy from time to time by updating this page, and you can refer to this page at your convenience to ensure that you are happy with the changes made and how your data is being used. This policy was last updated on 06/05/2024.
What data do we collect?
We may collect the following information:
· Your name
· Your phone number and email address
· Your address
· Pictures of damage to your carpet
· Your comments about your carpet & our services
What do we do with the information we gather?
We require this information to understand your needs and provide you with the best possible service - to arrange an appointment for your carpet repair, to enable our technician to attend to the repair, and to contact you with regard to payment.
We may hold and use the information you have given us for the following reasons:
· Internal record keeping
· To improve our services in the future
· To write website content, social media posts & blog articles about our services - in which case, we will not disclose private information such as names, addresses or contact details
How do we keep your data safe?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
This information is not shared with any third party. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will not use your personal information to send you promotional information about third parties.
When publishing content based on the repair we have made in your home, no details are given that will reveal your identity, or link the repair or your review to your name, address or contact details.
How do we use cookies?
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
How do we comply with GDPR?
We make every effort to fully comply with current GDPR guidelines. Under Chapter 3 of the GDPR, you have the following eight rights, and we respect those in the way we use your data:
1. The right to be informed – we make clear what information we are processing, why and who else the data may be passed to
2. The right of access – our Data Protection Officer can send you a copy of the information we have about you at any time
3. The right to rectification – we will correct or amend the data we hold on you if you alert us to the fact that it is incorrect in some way
4. The right to erasure – we will delete personal data if it is no longer required or you withdraw consent for us to retain it
5. The right to restrict processing – you can ask us to halt the processing of your data
6. The right to data portability – our Data Protection Officer can provide you with the information we hold in a structured, commonly used, machine-readable format
7. The right to object – you can object to any further processing of your data
8. Rights in relation to automated decision making and profiling – we won’t make you subject to a decision based solely on automated processing
How can you access or amend your data?
You may request details of personal information which we hold about you, by contacting our Data Protection Officer, Hannah Nicol, by calling 07774 62 58 59, or emailing carpetdamagelimitation@gmail.com. If you would like a copy of the information held on you or if you believe that any information we are holding on you is incorrect or incomplete, please feel free to contact us at your convenience. We will promptly correct any information found to be incorrect, or send you a copy of the information at your request.
