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London, Surrey, Berkshire, Oxfordshire, Wiltshire, Hampshire, West Sussex, East Sussex, Kent, Essex, Suffolk, Cambridgeshire, Hertfordshire, Bedfordshire, Buckinghamshire, Gloucestershire, Somerset, Dorset, Devon
Give us a call - we may be able to come and perform your repair next time we are close to your area.
If you need to cancel or rearrange your appointment with us, for any reason, please try to give us at least 48 hours' notice.
If your appointment is cancelled or postponed within 48 hours of the arranged date and time, we will need to charge 50% of the amount quoted for your repair, due to the loss we will incur for the wasted appointment time and the inefficient times of and travelling costs to our other appointments which were arranged locally or en route to you.
We always inform our customers of our cancellation policy when they book an appointment for their carpet repair. Therefore, by booking an appointment having received notice of this policy, you agree to be charged 50% of the cost of your carpet repair if you cancel or postpone with any less than 48 hours notice, and we will invoice you accordingly.
As always, we are available 24/7 so please feel free to contact us and we will be happy to rearrange your carpet repair. Just please do try to give us plenty of notice!
If, during the booking process, we feel from the photos you have supplied that we won't be able to achieve a 100% invisible repair, we will warn you of this prior to booking your appointment. This may be because the nature of the damage or the style of the carpet would make it impossible for us to make the repair go unnoticed.
If the repair would be very noticeable because of factors out of our control, such as the donor carpet supplied by yourself not matching the existing carpet closely enough, we would rather decline the opportunity to provide service than perform an unsatisfactory repair. If we have communicated this to you, and yet you would like to go ahead with the repair and book an appointment with us, in the hope that our repair would be preferrable to any other option, this would indicate to us that you are happy to pay for our services, even if we are unable to make a 100% invisible repair, and we therefore have the right to charge the amount quoted once the repair has been made.
In some cases, our technician, when seeing the damage to your carpet firsthand, will need to decline making a repair for you, because a satisfactory repair just isn't possible and we wouldn't want this to cause you problems in the future and reflect poorly on our services. If we had warned you of this prior to your booking an appointment, and yet you still asked for a visit from one of our technicians to make the repair, we will need to charge you a callout fee of 50% of the amount quoted for your repair, to cover our technician's time and travelling costs, even if the repair has not taken place. By booking an appointment having been given notice that the repair may not be possible, you agree to pay for this callout fee, and we will invoice you accordingly.